SD is a global technology leader and has brought many firsts to the aviation market. In fact, we currently hold 18 technology patents, have more than 2,000 Satcom Direct Routers flying, and provide connectivity to more than 50% of the global business aviation fleet. People trust our technology because they trust us.
The trust has been generated by the entwined nature of our technology and customer service. They are so interwoven that it’s impossible to know, just like the chicken and egg, which came first. You can’t have one without the other.
Why do we care so much about support? Especially when, for others in the industry, it isn’t even a consideration or, at best, an afterthought. We care so much because connecting people is at the heart of everything we do. We’re proud that our commitment to taking care of our clients around the clock and the world has earned us their loyalty and earned industry accolades. We have led the Aviation International News (AIN) product support survey for nearly a decade. That’s because, in this highly complex technical world, customer care is crucial.
We focus on offering our users ultimate peace of mind by knowing that we’re always there for every customer’s need. “We know before you know” is an in-house mantra; staying ahead of your aircraft connectivity is a key pillar of our activity. Satcom Direct prides itself on contingency planning through redundancies. From our data center to satellite ground stations to our impressive NOC and military-grade cyber security services, we have heavily invested in infrastructure to ensure uninterrupted coverage.
Our products are designed by aviators for aviators, so you can trust that they have been purpose-built for business aviation. From the flight deck through to the cabin, our IT experts have defined the need, created the solution, and tested it on board our own aircraft. Our flight ops team is the benchmark the industry should follow. They use all our SD flight deck services and connectivity products, so we get firsthand feedback on how our products improve operations. This inherent knowledge helps us understand our customers’ needs, resulting in powerful support solutions.
Support isn’t only about ensuring continuous coverage; it’s about preventing interruption in the first place. Our NOC teams constantly observe our airtime partner networks to anticipate and prevent outages. We recently extended our Network Operations Center (NOC) in Melbourne, Fl. and complemented that with expansion at our international office in Farnborough, UK. The combined resources support our team’s aim to provide global follows-the-sun availability. No matter where you are, we have a real person who speaks your language to connect with when needed.
That person is familiar with your system and stays connected with you until the coverage is maximized. We are also proactive. If you are flying into airspace where connectivity may be easily compromised or are through an area where coverage is reduced, we give the flight deck crew, and the passengers, a real-time heads-up.
SD stands second to none in our ability to provide award-winning 24/7/365 support and innovation through insights gained by owning the connectivity journey. We deliver the hardware, software, airtime solutions, and infrastructure, which means we can unlock hidden data. This further underpins our support services.
We take pride in bringing innovative products to you that deliver a superior connectivity experience. We’re as proud of our people as we are of our technology. We’re confident you’re well served by both as we keep you connected beyond expectations.
