Satcom Direct (SD) offers world-class global communications services, support, and technology to business and general aviation, military, government, emergency response, media, and others who depend on reliable, global communications. We support customers via locations around the globe including our world headquarters and network operations center (NOC) located in Melbourne, Florida. Learn More
As SD’s wholly owned data center, TerraCom Direct brings enterprise-level security capabilities to data transmissions in the air, on the ground and over water. Purpose-built for aviation, TerraCom Direct also provides industry compliant data center solutions for numerous industries including healthcare, education, financial, military, government, and technology.
SD offices are strategically positioned across the world to power our 24/7 “follow the sun” support. There is always someone available to assist you, in every time zone, around the globe. Our on-site technical staff members provide training, support and connectivity consultation for pilots, flight operations staff and maintenance crews.
I just wanted to say thanks to your entire team. And a special thanks to the individuals that ensured my service was brought back on line promptly. I keep being impressed and proven that our decision to move our accounts to Satcom Direct was the correct one.
It’s hard to find good service in our industry these days but what you provided us on the weekend was above and beyond anything I have seen for some time... The service we have received from SD since enrollment has been exemplary, just sorry we hadn’t done it sooner!!
You provide outstanding support to us and the crews aboard the aircraft when they call with an issue during their missions…always quick to respond and provide details of the issue and any possible fix actions that are available at the time. This kind of support is imperative when supporting our fleet, or the other aircraft we have stationed at other sites throughout the continental US and OCONUS.
I would like to just thank you and your very professional team for the great work they have done in setting us up and the continued service support and analysis of issues we have had. It is truly an honor to have your company and team associated with our company.
We were not able to get a customer’s CSA signed until two days prior to departure and the SD team worked hard to ensure that the activation would meet the customer's schedule, staying with me into the evening. This kind of service is what has made you the leaders in the industry. I can tell you that when pressed for my professional opinion the only name I recommend is Satcom Direct.
I had an extremely busy day getting four aircraft ready prior to leaving for Barcelona. SD took care of the satellite table update and allowed me to take care of everything else. SD got me the paperwork I needed even after their shift had finished. This allowed me to test it with the crew prior to their departure. Everything worked and the execs never missed a beat. That's what makes your company and why I trust SD for AOG.
I learned a lot, from the best prepared and presented satcom training I have experienced. The trainer’s breadth of knowledge of all facets of the topic is formidable.
Thank you all so much again for the excellent workshop which you folks hosted in Dubai – I am constantly blown away at the level of professionalism of all of your staff members. Satcom Direct is an incredible service provider.
Without hesitation SD traveled to our location, quickly diagnosed the issue and was able return the SATCOM system to proper operation. SD also supported us on our out-going test flight, ensuring all SATCOM voice and data systems were at optimum performance. Without SD, I’m afraid we would have missed our out date and an important trip.
I simply wanted to make you aware how impressed we have been with the service received from your Field Service Engineer. He has followed through on every request and always makes himself available to us on incredibly short notice. With his thorough understanding of the systems coupled with his polite and professional demeanor; we are just genuinely impressed. This has further confirmed us making the correct choice when previously deciding between Satcom and Arinc as a service provider.
The AeroIT Study Guide layout appears to be very logical with an eye towards the average corporate A&P, with SATCOM training and experience in supporting the same, on aircraft. My congratulations to SD for having the foresight to see this need and bring something such as the AeroIT Certification into existence. I truly feel that this is much more needed by the A&P’s in corporate aviation, than (other) programs that are being pushed … today.