Satcom Direct is proud to have an award-winning support team. We’re passionate about providing the highest levels of customer service and support. It’s what sets us apart. And it’s delivered by highly experienced engineers, who have many years of service with SD.
Our support starts from the moment you consider SD as a potential supplier. We work closely with you to confirm your requirements, oversee smooth implementation, and ensure optimal operation post deployment.
We provide global customer support round the clock from our three Network Operating Centers (NOC) based at our Satellite Ground Stations in Santa Paula, CA and Southbury, CT, and at our world headquarters in Melbourne, Florida. This diverse NOC infrastructure ensures we always provide the highest quality of service and customer support.
Industry Best Practice
- 24/365 on-site network and service monitoring and support
- End-to-end problem resolution: QoS monitoring, EMI/RFI Detection and Mitigation
- Level I and II support for all Satellite Network Operator services
- Fault reporting: outage/upgrade notifications
- Diagnostic tools
- Online account management
- Support for SD service providers, end customers and users