In an era where technology reigns supreme and face-to-face interaction becomes increasingly rare, in-person instruction and training is invaluable in facilitating customer success. According to some studies, face-to-face instruction can lead to better knowledge retention and comprehension due to immediate feedback and interpersonal connections. Satcom Direct Provides hands-on, real-time training, equipping our customers with an increased understanding of the products and services on board their aircraft.
One example of how SD champions this is through our Entry into Service (EIS) program. EIS provides customers with on-wing, face-to-face training, and support. One of our Technical Solutions Managers oversees the seamless delivery and implementation of SD solutions, then provides training, troubleshooting and solution development, so flight department staff are comfortable and confident with SD services. These EIS visits can be scheduled at our facility in Melbourne, Florida, or our team can come to you.
Training Courses
SD also offers a comprehensive range of training courses designed to enhance knowledge and skills in various areas of aviation connectivity and communication. The AeroCNCT® course provides in-depth knowledge of satellite communications systems, network design, configuration, and troubleshooting. Participants learn about different types of antennas, satellite systems, and protocols to optimize in-flight connectivity. The AeroIT® certification course focuses on the fundamentals of aviation information technology (IT) and is tailored for IT professionals working in the aviation industry. It covers topics such as aircraft network architecture, cybersecurity, troubleshooting, and system administration.
“There is no substitution for providing in-person support. Often, our team will arrive at a customer’s facility ready to address a myriad of routine questions, when out of nowhere, we are posed with a complex customer request. We provide those customers personalized service and a reassurance that their question or concern will be addressed.” Josh Wheeler, Sr. Director of Entry Into Service and Client Services.
Valuing customer service is more than simply increasing efficiency. It relies on creating and maintaining meaningful client relationships. EIS fosters these relationships by providing a dedicated and personalized approach to customer support. For more information on our Entry Into Service (EIS) program, please visit: https://www.satcomdirect.com/satcom-support/training/
