Courses and Certifications
SD Training courses are designed to enhance the skills and professional development of participants.
The Satcom Direct aeroIT® certification is an information technology certification for the configuration and troubleshooting of networks and satcom systems onboard an aircraft.
Identifying a need in the industry based on the rising demand for onboard internet access, Satcom Direct’s team of IT and satcom experts created this certification to meet that demand. aeroIT® is similar and complementary to the Network+ certification, an industry standard for IT networking professionals. Candidates must complete the coursework and pass the proctored exam. Successful candidates receive a renewable aeroIT® certification that is valid for three years, per the industry standard.
The aeroIT® certification exam is a professional level assessment, on par with a Net+ skill set. Prior to the exam, the recommended prerequisite experience is 2 years aviation training with basic knowledge of networking (how to set up a router, etc.). The aeroIT® exam focuses on four areas:
- Satellite Networks
- Network Theory
- Troubleshooting Aircraft Networks
- Network Management
This training course is approved for eight FAA Inspection Authorization (IA) credits.
The aeroIT® certification training has a retail cost of $6,995*. This includes:
- Four and a half days of classroom training, reviews, & exam preparation in Melbourne, FL.
- aeroIT® coursework book
- SD Learning Management System (LMS) access
- Test voucher for the proctored examination
- The option for testing
- Five-night hotel stay and lunch each day
* For onsite training and certification renewal options, email firstname.lastname@example.org
The aeroIT recertification is needed to keep your aeroIT certification current. The renewal course is offered online via the SD LMS, or instructor-led course. For those that have achieve the aeroIT certification, the renewal will be valid for another three years.
The aeroCNCT certification is designed to provide flight crewmembers with the knowledge, ability, and confidence to troubleshoot basic in-flight connectivity issues.
Staying connected in flight has become a necessity, but with communications, avionics, and network systems being more complex than ever, you can’t always travel with your IT department to troubleshoot when problems occur – that’s why crewmembers need aeroCNCT (Crewmember Network & Connectivity Training).
aeroCNCT is more than a certificate; it’s a professional credential developed to meet industry standards. The three (3) years certification was developed to create a standard in cabin connectivity education. The aeroCNCT exam focuses on several areas:
- Identifying components of the Aircraft Network
- Identifying the components of Aircraft Internet Connectivity
- Identifying the aviation SATCOM Services
- Identifying a Connectivity Pre-flight Process
- Troubleshooting In-flight Data and Voice Connectivity
aeroCNCT certification has a retail cost of $1,800*. This includes:
- Two days of classroom training, reviews, and exam preparation
- aeroCNCT courseware book
- SD Learning Management (LMS) access
- Test voucher for the proctored examination
- The option for testing
*For onsite training and pricing, email email@example.com
View course schedule and register.
Sharing “lessons-learned” can be difficult when you don’t have the opportunity to meet with industry counterparts. Satcom Direct’s aero|OPS: Flight Operations & Connectivity Forum is designed to provide organized discussions around trip planning, flight following, debriefing, and reporting between aviation professionals from all facets of the flight department.
Ideas beget new ideas and improvements, and often a small seed of diversity in the way a task is accomplished will sprout a forest of improvements and changes that make your flight department more effective and efficient. This forum provides fundamental knowledge, basic concepts, and benchmarking to help you build the scheduling and ground support knowledge desired by flight departments.
Who Should Attend?
This course is designed for schedulers, dispatchers, ramp agents, crew service associates, and other on ground personnel who may be expected to assist passengers or inflight personnel with accessing various communication networks. While the target student may have extensive knowledge within their area of expertise in the flight department and some limited knowledge of and experience with using various mobile and traditional IT devices, the student is not a technician, network administrator, or other IT department employee or contractor.
To ensure your success in this course, you should have a minimum of 6 months of corporate aviation scheduling and/or dispatching (or other ground-based flight department role) experience. A very basic familiarity with corporate aviation technology and Wi-Fi usage for a variety of devices, including the cabin connectivity will also be helpful.
In this course, you will:
- Benchmark your flight department’s operations against other organizations.
- Identify best practices related to flight scheduling and recordkeeping.
- Identify components of the aircraft Internet connectivity and networking.
- Identify and discuss flight department related technology solutions.
The aero|OPS forum has a retail cost of $1,000.
With the rise of increasingly sophisticated “bad actors”, there is a clear and present danger that all flight departments, corporate fleets, and business aviation stakeholders should be aware of, which is why we have launched our brand-new Aviation CyberThreat Awareness course.
We recognize that technology alone cannot be responsible for mitigating all cyber threats, so we have designed this course specifically for business aviation professionals, owners, and operators to support raised awareness.
Coursework and Assessment
The program navigates the complexity of security compliance and cyberthreat prevention from an aviation, rather than technology, perspective. Available now, the computer-based training, which is offered through the SD Learning Management System (LMS), is self-paced to deliver a comprehensive understanding of aviation information security. Those subscribing to the program will learn how to implement best practices for security compliance and monitoring security of passenger and organizational data. Identification of common hacking techniques, attack methodology, and current cybersecurity concerns within aviation support awareness building about inherent vulnerabilities. In addition, modules relating to how to protect data during international travel are complemented by information on the use of personal digital devices before, during, and after a flight. The course is set to become essential training for any business aviation professional concerned with anticipating and mitigating inevitable cyber events.
Course Length and Format
- 2-3 hours via SD’s Learning Management System (LMS)
- Online, self-paced
Who should attend?
End-users (technical and non-technical) of computers, mobile devices, networks, and the Internet, who want to learn how to use technology safely and securely, minimize digital risks and ensure company compliance.
For more information, contact us at firstname.lastname@example.org or at +1 321.777.3000.
Aviation CyberThreat Awareness course has a retail cost of $500.
Satcom Direct’s Cabin Communications Technical Training Class is a two-day training course covering all aspects of satellite communications systems and associated aeronautical systems.
Geared towards maintenance personnel, this course provides 8 credit hours towards Inspection Authorization (IA) renewal. In addition, this course provides all aircraft personnel an understanding of what system is onboard their aircraft and how the system(s) operate. Attendees of this course will also gain the necessary knowledge to gather fault information, properly setup and utilize their aeronautical services.
- Inspection Authorization Renewal Training Course Syllabus
- Presented by Satcom Direct, Inc.
- Hours: 0900 – 1700
- Aircraft Components
- SATCOM Segments
- Voice Services
- Data Services
- Service Activation
- SATCOM and Other Networks
- Identifying Logon Status
- Troubleshooting Classic Services
- Troubleshooting Inmarsat SwiftBroadband
- Troubleshooting Inmarsat Jet ConneX
- Troubleshooting Viasat
- Cabin Bandwidth Management
- Cybersecurity Basics
SD Authorized Dealers can participate in tailored training courses on SD Products and Services.
Satcom Direct dealers require initial and reoccurring training on Satcom Direct products and services, as well as troubleshooting satcom systems.
Training topics include:
- Satellite Communications Overview, Basics, & Troubleshooting
- SD Products & Services
- SDR® Overview, Configuration, & Troubleshooting
- Bandwidth Management
Satcom Direct Dealer Training is complimentary for current Satcom Direct Dealers. Transportation and lodging expenses are the responsibility of the attendee.
In partnership with FlightSafety International, SD offers satcom technology training classes specifically for operators of Gulfstream aircraft.
The classes provide comprehensive training on aircraft cabin communications for maintenance technicians, corporate flight attendants, and pilots.
The classroom portion of the training takes place at FlightSafety’s Maintenance Training Center at the Savannah Airport (SAV), and the hands-on training is conducted at Satcom Direct’s SAV office.
Broadband Multi-Link (BBML)
This six-hour course is designed to provide the maintenance technician with the knowledge and experience to operate, configure, and maintain the Broadband Multi-Link system installed in the Gulfstream G350/G450/G500/G550. Class includes 4 hours of hands-on operation and troubleshooting in Satcom Direct’s on-site lab.
This comprehensive one-day course is designed to meet the training requirements for a Planeview aircraft maintenance technician. The course provides the maintenance technician with the knowledge and experience to operate and maintain the Cabin Management System (CMS-1) installed in the aircraft. The course is a combination of system description, operation, interfaces, programming, configuration, software installation, failure and configuration downloads and extensive troubleshooting.
To register or to receive more information, please call Satcom Direct’s Savannah Office +1 912.721.7939, or contact: Liz Robinson, Savannah Learning Center, +1 912.644.007, Elizabeth.email@example.com.
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For More Information
To learn more about our training courses and certifications, call us today or fill out the contact form.