How To Obtain Warranty Service?

Please contact SD’s 24/7 Technical Support by calling +1 888.448.9003 or +1 321.777.3236 or by emailing support@satcomdirect.com. Please have the serial number of the Equipment available when contacting SD’s Technical Support to determine whether the Equipment is still within the warranty period. SD’s Technical Support will help you determine whether the Equipment requires service and, if it does, will inform you how SD will provide it. You must assist in diagnosing issues with the Equipment and follow SD’s warranty processes. SD may, at its sole option, provide warranty service (i) at an SD authorized dealer’s location, (ii) by having you ship the Equipment to SD’s repair service location, or (iii) by SD sending you new or refurbished customer-installable replacement Equipment or parts to enable you to service or exchange the Equipment.

  • When providing replacement service requiring the return of the original Equipment or parts, SD may require a credit card authorization or purchase order as security for the retail price of the replacement Equipment or part and applicable shipping costs. If you fail to return the Equipment as instructed, SD will charge the credit card for the authorized amount or issue an invoice against the purchase order. Service options, parts availability, and response times may vary.