Customer Proprietary Network Information Policy
Customer Proprietary Network Information Policy
Satcom Direct, Inc.® and their affiliates (collectively known as “Satcom Direct”) are committed to maintaining the privacy of their customers. In addition to protecting your personal information as outlined in Satcom Direct’s Privacy Policy, we are obliged to give additional protections to certain information about how you use your services. In this section, we describe what information we protect and how we protect it
CPNI Protections
As a Customer of our services, you have the right, and Satcom Direct has a duty, under federal law, to protect the confidentiality of certain types of information that Satcom Direct has access to by virtue of the customer-provider relationship, including: (1) information about the quantity, technical configuration, type, destination, location, and amount of telecommunications a customer uses and (2) information contained on your bill concerning the services you receive. That information is known as “Customer Proprietary Network Information,” or “CPNI” for short. Examples of CPNI include information typically available on your monthly bill, technical information, type of service, current charges, billing records, and phone usage data and calling patterns.
CPNI does not include things like customer name, address, or telephone number as well as aggregate information or data that is not individually identifiable or specific to a single customer. In addition, CPNI does not include information specifically related to customer premises equipment or Internet access services. Unless Satcom Direct obtains your approval, Satcom Direct may not use your CPNI to market products and services to you other than for products and services you have already purchased.
How We Use CPNI
Individuals who may have authorized access to CPNI include our employees, agents, and affiliates, though we seek to limit access to individuals on a need to know basis. Sometimes, we may provide access to certain CPNI to select third parties to assist us in providing services or for other legitimate business purposes. For example, we may provide access to certain CPNI to companies providing services to us, including suppliers, installation and repair, billing, bill collection, auditing and accounting, credit reporting, and legal services. Furthermore, we may provide access to certain CPNI to third party companies providing services to your aircraft’s satellite communication system including the manufacturer, installation and repair centers, and trip planners. We require that outside third parties maintain at least the same level of confidentiality that we maintain. In addition, any use by a third party may not exceed that needed to provide its service to us and to you. We do not otherwise share your CPNI with other third parties except with your consent.
Notifications of Changes To This Policy
If we change this CPNI Policy, we will post those changes on https://satcomdirect.com/legal-notices/cpni or in other places we deem appropriate, so that you can be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If you decide to continue receiving your services after we make any changes to this the CPNI Policy, you shall be deemed to have given express consent to the changes in the revised policy.
Date of Last Revision: February 1, 2019
