Entry into Service (EIS) offers on-site training and technical support

The Satcom Direct Entry into Service (EIS) team offers professional on-site instruction and support for new and existing customers to ensure the best possible user experience with SD products and services. Our team of Technical Solutions Managers (TSMs) facilitate seamless delivery of SD solutions focusing on the Satcom Direct Router (SDR) and SD Pro. We provide user training, troubleshooting, and solution development so flight department personnel are confident and comfortable with the SD services on board their aircraft.

Discuss your upcoming installation Review usage of each individual service and make
recommendations for upgrades or modifications if needed
Review the satellite networks, and
applicable SD products and services
Troubleshoot any issues and educate flight department
members to prevent future complications
Provide technical support and
troubleshooting scenarios
Identify any additional services that will improve flight operations
Deliver customized service
demonstrations onboard your aircraft

As a valued SD customer, we want you to get the most out of SD products and services, and we're here to help you do that.

Contact Satcom Direct at +1 321-777-3000 to schedule an EIS visit at either your facility or out state-of-the-art hangar at KMLB, or email EIS@satcomdirect.com to learn more. Download the PDF for additional information.

For More Information

Call or contact a Satcom Direct representative to learn more about our Entry into Service (EIS).


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