As a valued SD customer, we want you to get the most out of SD products and services, and we’re here to help you do that.
Entry into Service (EIS) offers on-site training and technical support
The Satcom Direct Entry into Service (EIS) team offers professional on-site instruction and support for new and existing customers to ensure the best possible user experience with SD products and services. Our team of Technical Solutions Managers facilitates seamless delivery of SD solutions focusing on the Satcom Direct Router (SDR®) and hardware configuration, SD Pro® data management platform, and SD infrastructure and cybersecurity solutions. We provide user training, troubleshooting, and solution development, so flight department personnel are confident and comfortable with the SD services on board their aircraft.
The SD EIS service continues beyond the hands-on training upon delivery or system upgrade. SD also hosts Wellness Checks and regularly reviews usage of each aircraft and associated services, and makes recommendations for upgrades or modifications as and when they are needed. The customer support team is on-hand to troubleshoot any issues and further educate flight department members to prevent future complications.
SD EIS visits can be scheduled at SD’s facility in Melbourne, Florida, or our team can come to your facility. Contact Satcom Direct at +1 321-777-3000 to schedule an EIS visit at either your facility or our state-of-the-art hangar at KMLB or email EIS@satcomdirect.com to learn more.